I don’t know if you’ve heard about this, but sometime this month Apple is likely to announce its giant iTouch, which will singlehandedly make people fall in love with reading again, persuade them to pay money for electronic publications and thus save journalism. Crisis over! Problem solved! Screw all you guys, I’m going to be rich …
cable companies
Tivo-vival: Lessons From Tech Support
My TiVo lives! The TiVo which replaced the one that died, that is. Which replaced the one that died eight months ago. Last December, I let you know in detail when replacing my defective TiVo box required 14 hours on the phone with TiVo and Time Warner NYC customer service to finally get the CableCard decoders properly installed. So, …
I Love L.A.
The city of Los Angeles is suing Tuned In’s soon-to-be-former corporate sibling, Time Warner Cable, for shoddy customer service. Mind you, I’m not a lawyer and can’t judge the validity of the suit one way or another. But I have to enjoy the idea of anyone creating headaches for a cable-company customer-service department, rather than …